McElwaine Security Services offers unrivalled maintenance and support for all the systems we provide. We operate a nationwide care programme which consists of a central database linked to a team of engineers, 24/7/365 emergency response and periodic preventative maintenance visits. This preventative maintenance contract ensures that your security system remains in full working order and that any upgrades available are implemented in a structured and coordinated way. We successfully complete 100% of our scheduled maintenance visits on-time.
We offer a range of maintenance and callout contracts. Each contract can be tailored to meet individual client requirements.
Our team of field engineers are fully trained in all aspects of the security products we supply giving them the knowledge to successfully tackle any situation, which may arise.
Following the take-over of your maintenance contract the details of the system are entered onto our central database. McElwaine Security’s team of field engineers located throughout the country are linked to this database at all times via hand-held PDA’s which gives them all the information they need to know about your system on-the-spot such as its specification, technical drawings, service history and maintenance schedule.